We wish to have all our clients, customers and visitors remain with us for many years. We know that we must treat people well for that to happen. If you know us, you are aware that our philosophy is to correct problems in favor of the customer whenever possible. We will always attempt to find a solution which allows everyone to feel satisfied.

If you become one of our loyal customers, as we hope you will, you can be confident that your name and contact information will not be sold or given to any other organization. It is our policy to maintain our customer and subscriber lists as confidential and private information. We value your privacy as much as you do.

We offer links to other third party web sites, and in some cases endorse these sites as sources of products or services. If a link has our endorsement, you will always know by our description of the site to which it is connected. We do not control the operation of third party sites. Nor do we control the policies of organizations operating third party web sites. Therefore, it is not possible for us to guarantee that personally identifiable information you may provide to a third party organization or individual will receive the same treatment and privacy protection as if you had provided that information to us. We suggest that you seek privacy assurances from each web site you visit.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

We also participate in the Council of Better Business Bureaus' BBBOnLine Privacy Program, and comply with all the BBBOnLine Privacy standards. Further information about this program is available at
http://www.bbbonline.org

The Information We Collect

This notice applies to all information collected or submitted on The Management Advantage, Inc. website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

• Name
• Address
• Email address
• Phone number
• Credit/Debit Card Information
• Billing Address
• Shipping Address

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's contact and shipping information. In this circumstance, the types of personal information collected are:

• Name
• Address
• Phone Number

The Way We Use Information:

We use the information you provide about yourself when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Email addresses submitted to our subscriber registration system with requests to be added to our subscriber list will be used to distribute our newsletter, special reports, marketing materials, and other business matter. We do not share our subscriber lists or our customer lists with outside parties. If you object to receiving any of the communications we send you may "unsubscribe" by simply sending an email message to our majordomo system from the same email account you used to register originally. Instructions are on the confirmation letter we send when you submit your subscription request. You can change subscription addresses by unsubscribing using your original email address and subscribing using your new mail address.

You can register in the "guest book" section of our website if you would like to receive our catalog or ask specific questions about any of our products or services. You can download a copy of our current catalog by clicking on the "Catalog" button on the left hand menu of any page.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access/View/Correct Your Information

Anytime you wish to know what personal information we have on you, just give us a call at 925-671-0404 or send an email to
info@management-advantage.com. If your request involves credit card information we will send you a reply by U.S. Mail to maintain confidentiality of your credit card information. Otherwise, we can usually confirm for you the information we have while you are on the telephone. If you are a subscriber to our email newsletter and would like to change the address your subscription is sent to, follow the instructions you received with your original subscription confirmation. If you have problems, please call us at 925-671-0404. We will require both your old and new email addresses to make the change. We usually make such changes the same day we receive the request. You can correct any of your personally identifiable information that we collect on our web site. Simply tell us what corrections you wish us to make and we will do so.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 925-671-0404 or send us an email at
tmainc@management-advantage.com.

Content of this web site is offered for educational purposes only. It is not intended to be, and does not represent, legal advice in any form. If you require advice for a particular situation, we suggest you contact a competent legal professional to discuss the specifics of your circumstances and obtain the advice you require. We are not responsible, and accept no liability for, any actions you may take based on information you find on our web site. No warranties are offered on the content of our web site, including any warranties of fitness for use. We are glad to have your visit and encourage your use of our information in a responsible manner. That means, you have a responsibility to apply anything you learn here only after you have determined through reasonable discussion with your professional advisors that it is appropriate for your use.

The Management Advantage, Inc. makes no representations as to the suitability of the information contained in any documents at this web address for any purpose. All documents are provided without warranty, express or implied.

The Management Advantage, Inc. disclaims all warranties and/or conditions with regard to the information contained herein, including all implied warranties and/or conditions of merchantability, fitness for a particular purpose, title and/or noninfringement.

The documents could include typographical errors, errors of omission, technical or editorial inaccuracies. The Management Advantage, Inc. assumes no liability or responsibility for any typographical errors, errors of omission, technical or editorial inaccuracies. The Management Advantage, Inc. may make changes in the content herein at any time.

This document has been made accessible to all visitors/observers of the content of this Internet address and by such use or access each such visitor/observer agrees to the terms set forth herein.

Links From Our Web Site

We offer links to other internet sites in the course of newsletter reporting as a way for you to obtain additional information about the subject of a newsletter article. We offer links to other internet sites of interest to human resource professionals as a convenience for you if you wish to visit other sites of prominence within the human resource internet community.

We have visited all of the web sites to which we offer links. However, we can not control the content of those sites and do not guarantee that the sites will not change over time. Because we do not control the content of third party web sites, we are not able to guarantee that you will not discover things you deem offensive when you visit them. If that happens, we ask you to contact us with information about your experience so we can reevaluate the appropriateness of our continuing a link to those sites. You may send your input via email to
weblinks@management-advantage.com.

Links To Our Web Site

We invite other organizations and individuals to offer their web site visitors links to our site. We request, however, that the links be directed to our "home page" at
http://www.management-advantage.com rather than internal site pages. Please feel free to reference the internal pages if you like, but provide a link only to our Welcome page.

Our firm name and logo are considered proprietary trademarks and are not available for use by any other individual or organization. You may not use our logo or firm name in any way on any web site without the express written permission of The Management Advantage, Inc.

We are authorized representatives of many products and publications produced by other organizations. As authorized representatives we have specific permission to use the name of those products and designs, logos, graphics and text materials created by and owned by those organizations. We have no authority to offer use of those materials to anyone else. If you wish to use any such information or material that is represented on our web site, you must contact the owners of those materials directly to seek their permission. You may not copy any of those materials from our web site for your own use.

Our entire web site is copyrighted by The Management Advantage, Inc. None of its content may be reproduced in any form, including posting on other web sites, without written permission. We hereby give permission for brief excerpts from our web site content to be used as examples in reviews of our site. That permission does not extend to republication of complete articles, pages or trademarked materials.

From time to time we all find that we have ordered something that just isn't what we had expected. At The Management Advantage, Inc. we understand that because it has happened to us, too.

If you ever find that the product you receive from us (or one of our suppliers) does not meet your requirements, we ask that you return it to us so we can refund your purchase price. It seems reasonable that those decisions can be made in 30 days, so we offer a no-hassle, no-risk guarantee on all of our products. If you are dissatisfied for any reason, simply send the product back to us within 30-days and we will refund your purchase price. (We do not refund shipping and handling costs, but you will get back any state sales tax you might have paid.)

This policy applies to customer purchases from us regardless of whether the purchase was made through our HR Web Store(TM), on our toll-free order line (1-888-671-0404), or by mail. We want you to be satisfied when you do business with The Management Advantage, Inc.